Refund policy

Refund Policy
Last updated: July 14, 2026

At AnchorFit™, your satisfaction is important to us. If you're not completely happy with your purchase, we offer refunds or exchanges under the conditions outlined below.

We accept returns on eligible items within 30 days of delivery. To qualify, items must be unused, in their original condition, and in the original packaging, including all included accessories (installation kit, wall anchors, and ebook access). Items that show signs of use, installation, or are missing components may not be eligible for a refund.

RETURN PROCESSING FEE
All returns require a $25 return processing fee, paid in advance, before a return will be authorized. This fee covers return logistics and restocking, and is non-refundable regardless of the return outcome. Once payment is received, we will provide return instructions and the shipping address.

To begin a return, please contact us at anchorfitus@gmail.com with your order number and the reason for the return. Once your return request is approved and the $25 return fee is paid, we will provide return instructions and the shipping address. Return shipping costs are the responsibility of the customer unless the item was incorrect or arrived damaged.

After we receive and inspect the returned item, we will notify you whether your refund has been approved. If approved, your refund (minus the $25 return processing fee) will be issued to your original payment method. Please allow 5-10 business days after the item arrives at our warehouse for the refund to be processed, depending on your payment provider.

We do not accept returns on final sale items, gift cards, or digital/downloadable products (including the included "0 to 5 Pull-Ups in 30 Days" ebook once accessed). Personalized or custom-made items are also non-refundable unless they arrive damaged or defective.

If your item arrived damaged or you received the wrong product, please reach out to us immediately with clear photos so we can resolve the issue as quickly as possible - no return fee applies in these cases.

If you have not received your refund after the expected timeframe, please check your bank account and contact your payment provider. If you still need help, feel free to reach out to us at anchorfitus@gmail.com.

For any questions regarding returns or refunds, don't hesitate to contact our team.